Hi there! I am excited to share what my team has been working on at athenahealth within our Consumer Financials group. If you are a designer, product manager, or engineer in healthcare, please reach out via linkedin. I’d love to have a conversation and share even more about the great…


It’s official — I’ll be hosting a SXSW meetup in March 2019: Providing for Providers — Future of Healthcare UX. I’m excited to host, and invite you to collaborate with myself and others who are inventing this future.

In short, we need to do more for our healthcare providers…


Design mentorship, particularly in the early stages of a career, has no comparable “bang for it’s buck” in terms of helping junior designers grow rapidly. Nor is there an approach nearly as satisfying to foster and observe.

Over the past four years, I’ve had the privilege and honor of starting…


The process of ideation (generating a ton of ideas) is a lot like bouldering — each method gives access to a new vantage point, encouraging a twist and movement that ultimately strengthens your ability to be creative in the long run. The reality is, the majority of organizations do not…


Get into workflow.

This post focuses on how I plan, sequence, and conduct empathic research to uncover emotional deltas for the products and services I build. I typically conduct interviews with 6–8 individuals that represent a specific population in order to feel comfortable in with insights that will inform initial ideation. …


Emotional delta: your new innovation constraint.

Constraints are crucial for relevant innovation and serve as a lens by which to evaluate the success of the products and services we make. Emotive product constraints are rarely considered, or are considered secondarily and vaguely in terms of delight. In this post, I describe a framework — emotional delta…


We are fast approaching a connected, digital health world. The great hope for connected healthcare technologies is that they can greatly reduce costs by increasing the reach of existing medical providers; that they will enable more effective forms of self-care and management; and that they will enable “smarter” interventions…


According to Startup Health’s mid-year funding report, Austin is the 9th largest player in the US in terms healthcare funded deals at $29M, but is dwarfed in comparison to the 8th player (Seattle at $83M) on up. While the addition of a medical school and innovation institute will play an…


Sophie Kwok

In this interview, Sophie Kwok (AC4D 2016) and I discuss her evolution as a designer and founder of a service, Love Intently, that empowers couples to build stronger and deeper relationships by taking the guesswork out of showing you care. Sophie credits the Austin Center for Design community for playing…


Dave observing a usability study at Workday.

Dave Gottlieb and I attended Austin Center for Design (AC4D) together from 2012–2013. We worked closely on a variety of design research efforts focusing, for example, on how schools and parents work to provide healthy eating options to middle school children, and how seniors at home utilize technology for communication…

Eric Boggs

Lead Designer @athenahealth. @AC4D alum. Trail runner, home brewer, lover of Boston sports, and living and learning in Austin, TX.

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